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FAQ - Gutkha-Tobacco Sales Policy

  

WARNING:
This product is not a safe

alternative to cigarettes.

Age

You must be 21 years of age or older to purchase RMD Gutkha and other Tobacco Products.

Taxes

Dutch Value Added Tax is collected at the checkout.

Protecting Fraud

We reserve the right to refuse Sale of Tobacco Products to anyone.

Further, in an effort to combat credit card fraud and to prevent the purchase of our products by minors, gutkhaEurope.com reserves the right to request additional verification before an order is processed and shipped. We only ask this information to verify the identity of the credit card holder and said information is not shared with outside parties.

Shipping Policy

  1. gutkhaEurope does not ship Tobacco Products outside of EU.
  2. We ship to following countries: The Netherlands, Belgium, Bulgaria, Czeck Republic, Finland,France, Germany, Greece,, Iceland, Ireland, Luxembourg, Norway, Romania, Sweden, United kingdom. 
  3. All tobacco products are shipped via PostNL International Mail, UPS or Fedex to a street address only. (No Post Office Boxes).
  4. GUTKHA EUROPE CANNOT BE RESPONSIBLE FOR ANY DELAYS CAUSED BY YOUR CUSTOMS SERVICE OR THE MAIL SERVICE.
  5. All tobacco products will be delivered to the address specified at the checkout time to the countries listed above.
  6. No address forwarding requests will be entertained.
  7. Tobacco products will be shipped via the pertinent mail channel.

Delivery Timeframe

  1. Delivery times will vary during holiday season.
  2. Free Standard Shipping, Estimated Delivery - 5-8 Business Days
  3. Expedited Shipping, please contact us at euorders@klgspice.com

Refund & Returned Items Policy

  1. ALL TOBACCO SALES ARE FINAL. No refunds.
  2. Post NL & UPS will require adult signature for delivery of ALL tobacco products. 
  3. Please make arrangements to receive your package at the delivery address.
  4. Returned packages from PostNL, UPS will only be resent after you pay full postage again.